Zendesk Developer Training

During my time at Zendesk, I worked as a Senior Instructional Designer on the Global Customer Education team. In this role, I was responsible for creating and publishing a library of technical training courses that served over 12,000 Zendesk developers. You can view my work on Zendesk’s official training site.

I created a total of 7 courses which included videos, graphics, hands-on projects, product demonstrations, assessments, and text lessons. My courses covered highly technical content including how to work with various areas of the Zendesk API, integrating Zendesk with other products, and using Python to create custom chatbots and automations.

My responsibilities included:

  • Partnering with the Product and Engineering teams to create training content for upcoming product updates

  • Working with SMEs to find approachable ways to teach technical concepts

  • Analyzing customer data and feedback to identify trends and develop training strategies

  • Designing and producing all curriculum content including text, graphics, videos, and voice-over

  • Implementing courses, certification pathways, and assessments in our LMS

Slide Deck Samples

Technical Writing Samples

For samples of my technical writing, view the following excerpts from an eLearning course I created for Zendesk Integration Services (ZIS).

Video Sample

I created the following video to introduce each major component of the Zendesk Developer Platform. I was responsible for writing the script, creating the visual assets, building product demos, recording voice over, and producing the video in Camtasia.

For more examples of my video production work, visit Zendesk’s official training site.